At FileX Advocates & Legal Consultants, we strive to provide professional and client-focused legal consultation services. We value your trust and are committed to ensuring your satisfaction with our online legal services. This Refund and Cancellation Policy outlines the terms and conditions governing cancellations and refunds for services booked through Filex.co.in.

1. No-Questions-Asked 24-Hour Refund Policy

  • If you are not satisfied with our consultation or decide to cancel the service for any reason within 24 hours of making the payment, you are eligible for a full refund, no questions asked.
  • The refund request must be initiated within 24 hours of payment confirmation by contacting us via email at filexlegal@gmail.com or WhatsApp/Call at +91-7439811422.

2. How to Request a Refund

To request a refund:

  • Email us at filexlegal@gmail.com with the subject line “Refund Request – [Your Name]”.
  • Include the following:
    • Your full name
    • Contact number
    • Date and time of payment
    • Reason for cancellation (optional)
    • Payment reference/transaction ID

Once we verify the transaction is eligible under our 24-hour policy, the refund will be processed.

3. Refund Processing Timeline

  • Approved refunds will be processed within 5-7 working days through the original method of payment (e.g., UPI, bank transfer, debit/credit card).
  • We are not responsible for delays caused by banks or payment gateways.

4. Ineligibility for Refunds

Refunds will not be applicable in the following cases:

  • The refund request is made after 24 hours of payment.
  • Services have already been rendered in full, including legal documents shared or court proceedings initiated.
  • Repeated refund requests by the same client, indicating misuse of the policy.

5. Cancellations Before Service Delivery

  • You may cancel your scheduled consultation or legal service request at any time before the consultation begins or work is initiated.
  • If cancellation is done within 24 hours of payment, a full refund is provided.
  • If cancellation occurs after 24 hours, a partial refund may be considered at our discretion, depending on the stage of service delivery.

6. Right to Refuse Refund

FileX reserves the right to refuse a refund if:

  • The request is fraudulent or abusive in nature.
  • The user has previously engaged in refund misuse or policy manipulation.
  • The refund claim does not align with the provisions outlined in this policy.

7. Contact Information for Refund Requests

If you have any queries or concerns regarding refunds or cancellations, please reach out to us:

FileX Advocates & Legal Consultants
📍 14 Hare Street, Kolkata, West Bengal, India
📧 Email: filexlegal@gmail.com
📞 Phone: +91-7439811422

8. Policy Updates

We reserve the right to modify or update this Refund and Cancellation Policy at any time. Any changes will be posted here with an updated effective date. Continued use of our services following the policy update implies your acceptance of the revised terms.